The most frequently asked patients' questions
The most frequently asked patients' questions
Buying a subscription - a paid patient's account guarantees the possibility of keeping up to 5 patient cards in the case of a subscription - a maxi account. In addition, the subscription - the patient's account guarantees access to 2.4 or 8 online video -consultation with a specialist for each subscription person. We recommend buying the appropriate subscription - a patient's account. If you choose the patient's account - you pay as you use, you always pay for the desire to make a video consultation with a specialist.
Online consultation is completely safe. Under the amendment to the Act on the Information System in Health Protection from 2015 1) in art. 2 The paragraph is added. 4 in the sound: "4. A specialist, a dentist may perform the activities referred to in para. 1 and 2, also through ICT systems or communication systems. VIDEO Consultation does not replace the research in a stationary office but is a form of providing advice, discussion of test results or a form of control of the patient's condition during recovery.
According to the amendment to the Act on the information system in health care, e-prescriptions are to be available in Poland from 2020. The specialist complements the test card. A specialist in Takescare can issue a paper prescription that is sent by courier to the patient at his expense. For the details of the price and shipping conditions, please contact our e-mail Takes-care@takes-care.com
Yes, we have the ability to edit our personal and health data at any time.
  1. The user has the right to delete the User's account with immediate effect by deregistration from the Takes-care.com portal.
  2. Specialist/facility has the right to delete the account by deregistration from the Takes-care.com portal. Completion of the account deletion procedure is finalized within 2 business days.
  3. As a result of deregistration, the user account is deleted on the Takes-care.com portal. The administrator deletes all personal data from a deregistered user from the database.
  4. As a result of deregistration, the profile of the deregistered user is not available.
  5. Unregistration does not remove the user's statements in the Service Add an idea that becomes part of the Takes-care.com portal after deregistration.
  1. The user has the right to delete the User's account with immediate effect by deregistration from the Takes-care.com portal.
  2. Specialist/facility has the right to delete the account by deregistration from the Takes-care.com portal. Completion of the account deletion procedure is finalized within 2 business days.
  3. As a result of deregistration, the user account is deleted on the Takes-care.com portal. The administrator deletes all personal data from a deregistered user from the database.
  4. As a result of deregistration, the profile of the deregistered user is not available.
  5. Unregistration does not remove the user's statements in the Service Add an idea that becomes part of the Takes-care.com portal after deregistration.
You can send a request for a specialist consulting by describing a specific problem in detail that we want to discuss with a specialist.
It is a form of providing medical and healthcare services combining elements of telecommunications, computer science and medicine.
The platform brings together specialists with all treatment profiles, specialists in their descriptions include the diseases they deal with.
Specialists determine their profile of treated diseases and their availability of e-consultation, as well as the price for consultation depending on the day and time of the e-gapinet videoconsultation provided-applies to the patient's account-I pay as I use.
In his profile, a specialist determines his availability in a stationary office.
Any file photo, document, video, etc. in popular formats. In case of a problem with the file, the specialist will raise his reservations.
Yes, it only applies to the patient's account - I pay as I use. In the case of paid patient accounts - the user receives an invoice for annual access to the service.
The Takes-Care portal is obliged to apply technical and organizational measures to protect the processed personal data appropriate to the threats and category of data covered by protection, and in particular should secure the data against their disclosure to unauthorized persons, taking away by an unauthorized person, processing in violation of the Act and change, loss, loss, loss, loss, damage or destruction.
The Takes-Care portal is obliged to apply technical and organizational measures to protect the processed personal data appropriate to the threats and category of data covered by protection, and in particular should secure the data against their disclosure to unauthorized persons, taking away by an unauthorized person, processing in violation of the Act and change, loss, loss, loss, loss, damage or destruction.
In the Specialist Profile tab, we have the opportunity to read a specialist's professional career description and information on completed schools and the treatment profile, languages ​​that the specialist uses, as well as can be checked on the website of the Medical Chamber PDWZ number, confirming the credibility of a specialist.
Yes, you can expand the package at any time, paying the difference between the packages - patient accounts.
Yes, free next months can be allocated to buy any paid package - patient's account.
The package is valid for 12 consecutive settlement months from the date of purchase.
Buying a package guarantees the possibility of conducting up to 5 patient cards in the case of a maxi package and thus access to 2, 4 or 8 online video consultations e-Gabinet with a specialist in a month, for each person covered by the package. When choosing a patient's account-you pay how you use, an e-gapinet online video consonment is charged.
No, subscription - the patient's card applies to persons reported after registration for whom individual electronic patient cards are created. During the subscription, people covered by the service cannot be changed.
Packages can be paid both in advance for the whole year and in the monthly model.
No, the maxi package can only cover the family and loved ones.
At the moment not, it will be possible in the near future. At the time of implementing such functionality, users of the Takescare portal will be informed.
In the event that the user benefited before the period of withdrawal from the e-gabinet service, the returned amount, which is reduced in terms of, fees for financial operations will be additionally reduced for each e-gabinet service carried out by a monthly value of the subscription. In addition, if the number of visual video consultations exceeds the value of the subscription, then Takescare will issue the user an invoice for the service based on the formula: the number of consultations of e-gapinet exceeding the limit of the available limit of times a monthly value of the subscription for the selected user account.
In the case of an appointment by the E-Gabinet video-consultation at a time later than 14 days and withdrawal from the service, the appointed Video-Gabinet Videoconsultation is automatically canceled on the Takes-care.com portal In addition, if the number of visual video consultations exceeds the value of the subscription, then Takescare will issue the user an invoice for the service based on the formula: the number of consultations of e-gapinet exceeding the limit of the available limit of times a monthly value of the subscription for the selected user account.
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You can find more information on the conditions of services providing services by Takescare in our regulations And on our YouTube channel

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